Last updated: 13/02/2026 (For a full privacy policy please contact us)
1. Introduction
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you:
• Use our software-as-a-service platform (“Services”)
• Communicate with us
• Engage with us as a customer, supplier or partner
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. The Personal Data We Collect
2.1 Information You Provide Directly:
• Name
• Job title
• Company name
• Email address
• Telephone number
• Billing information
• Account login username
• Support enquiries and communications
2.2 Information Collected Automatically:
• Device type and browser information
• Usage data (log files, access times, feature usage)
• Cookies and tracking data
2.3 Customer Data (Processed on Behalf of Clients):
Where we provide SaaS services to business customers, we may process personal data uploaded by or on behalf of our customers (“Customer Data”). In these cases:
• Our customer is the Data Controller
• We act as a Data Processor
Processing is governed by our Data Processing Agreement (DPA).
3. How We Use Personal Data
We use personal data for the following purposes:
• To provide and operate our Services
• To manage user accounts
• To process payments and manage billing
• To provide customer support
• To improve and develop our Services
• To send service-related communications
• To comply with legal obligations
• To prevent fraud and ensure security
We do not sell personal data.
4. Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
• Contract – Where processing is necessary to perform a contract with you.
• Legitimate Interests – For improving our Services, preventing fraud, or responding to enquiries.
• Legal Obligation – Where required to comply with UK law.
• Consent – For marketing communications (where required).
Where we rely on legitimate interests, we ensure our interests do not override your fundamental rights.
5. Sharing Your Information
We may share personal data with:
• Cloud hosting providers
• Payment processors
• Professional advisers (lawyers, accountants)
• Regulatory authorities, where required by law
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
6. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
• Encryption in transit (TLS)
• Access controls and authentication
• Role-based access restrictions
• Regular security monitoring
• Staff training on data protection
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
• For the duration of contractual relationships
• As required for legal, regulatory or accounting purposes
• For legitimate business needs
Customer Data is retained in accordance with contractual agreements.
8. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Rectify inaccurate data
• Erase your data (in certain circumstances)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent (where applicable)
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://www.ico.org.uk
11. Cookies
We use cookies and similar technologies to:
• Operate and secure our website
• Analyse usage
• Improve user experience
You can control cookies through your browser settings. See our Cookie Policy [insert link].
12. Marketing Communications
Where permitted by law, we may send marketing communications. You can opt out at any time by:
• Clicking “unsubscribe” in emails
• Contacting us directly
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated revision date.